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customerCare@faxly.comFrequently asked questions
When you start your subscription, Faxly assigns you a dedicated fax number. You choose it during setup, and it stays yours while your subscription is active.
Tap the compose button, enter the recipient’s fax number (include the country code, like +1, for international), then scan a document with your camera or import photos or a PDF. Tap Send and track delivery in the Sent tab.
Anyone can send a fax to your Faxly number. Incoming faxes appear in your Inbox, and you’ll get a push notification when one arrives (if notifications are enabled).
Subscriptions are billed through your Apple Account. Open the Settings app on your iPhone → tap your name → Subscriptions → Faxly, where you can change or cancel your plan. Cancel at least 24 hours before renewal to avoid the next charge.
Faxly needs no account and shows no ads, and your device contacts stay on your device. To learn which ad campaign led you to install, we use a measurement partner (AppsFlyer), and only if you allow it through Apple's tracking prompt. See our Privacy Policy for details.
Fax delivery depends on the recipient’s line and the phone network. Confirm the number (with country code), make sure it’s a fax line, and try again. If it keeps failing, email us and we’ll help.
Install Faxly and tap Restore on the subscription screen while signed in to the same Apple Account you purchased with.